1.3 We are the data controller of your personal data.
2. Collecting Your Data
2.1 We will collect your personal data such as name, email address, geographical address and telephone number when you provide such details to us either when you register on our website, order goods from us or otherwise contact us. All personal data that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal data. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this. You must not register under someone else’s name.
2.2 When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
3. Data we automatically collect
4. Use of your personal data
4.1 You consent to the lawful processing of your personal data to supply to you the goods that you have purchased including processing orders, payment, delivery and any returns you may wish to make.
5.2 Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party’s rights, property, or safety.
6.1 When you register with us, you will be offered the opportunity to consent to receive marketing email messages from us. We record your consent. You can choose to no longer receive marketing emails from us by contacting us at email@example.com or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect.
6.2 We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.
7. Where we hold and process your personal data
7.1 Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers are based outside of the EU. You are deemed to accept and agree to this by using the Services and submitting personal data to us. If we do store or transfer your personal data outside the EU, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EU and under applicable laws.
7.1 A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
7.3 We also use third party cookies such Google Analytics, Google Remarketing Tag, Bing Webmaster Tools, Facebook Pixel and Twitter Conversation Tracking to monitor how our website is used. These cookies collect information anonymously and generate reports detailing information such as the number of visits to the system, where visitors generally came from, how long they stayed on the system, and which pages they visited. They place several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent these third party cookies from logging your visits.
8.1 We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.
8.2 Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.
8.3 However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.
9. Your rights
9.1 You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at firstname.lastname@example.org
9.2 Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
9.3 If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, please contact us, or you can contact the Information Commissioner, see www.ico.org.uk
9.5 We retain your personal data in accordance with applicable laws. Therefore, if you register with us, we shall retain your personal data until you close your account except where we are required to retain your personal data for longer to comply with accounting and taxation requirements. If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications. If you have otherwise contacted us with a question or comment, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.
Last updated: April 2018